Customer Service

Shipping & Delivery
Privacy & Security
Terms & Conditions
Recycling
About Us

 

Shipping & Delivery

 

1. Delivery of the Goods shall be made by the Seller delivering the Goods to the place in the United Kingdom or outside the United Kingdom as specified in the Buyer's order and/or the Seller's acceptance as the location to which the Goods are to be delivered by the Seller.

2. If the delivery address is outside the UK the Buyer shall be responsible for complying with any legislation or regulation governing the importation of the Goods into and selling of the Goods in, the country of destination and is liable for all import duties and procedures thereof. For the avoidance of doubt, the Company does not warrant that any products purchased by the Buyer comply with all statutory requirements and regulations relating to the sale of the Goods in any jurisdiction outside of the UK and it is the sole responsibility of the Buyer to ensure compliance.

3. The Delivery Date is approximate only and time for delivery shall not be of the essence unless previously agreed by the Seller in writing. The Goods may be delivered by the Seller in advance of the Delivery Date upon giving reasonable notice to the Buyer.

4. Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.

5. If the Buyer fails to take delivery of the Goods or any part of them on the Delivery Date and/or fails to provide any instructions, documents, licences, consents or authorisations required to enable the Goods to be delivered on that date, the Seller shall be entitled upon given written notice to the Buyer to arrange for the storage of the Goods and then notwithstanding the provision of Clause 8.1 of these Conditions risk in the Goods shall pass to the Buyer, delivery shall be deemed to have taken place and the Buyer shall pay to the Seller all costs and expenses including storage and insurance charges arising from such failure.

6 The average timeframe for delivery of goods is between 2-5 working days. Sometimes delivery may take longer due to circumstances beyond our control. Specialised Tools & Equipment Ltd T/A www.specialisedtools.co.uk does not accept any liability for late deliverys.

7 We use well established postal services. Most items will be dispatched by Royal Mail, larger packages may be dispatched using an alternative courrier .

 

Privacy & Security

 

In this Privacy Policy references to "we" and "us" are to Specialised Tools & Equipment Ltd, T/A www.specialisedtools.co.uk & STEL, Units 4 and 5, Coleford Road Business Centre, Coleford Road, Sheffield, S9 5NF, company number 06319578, registered office Specialised Tools & Equipment Ltd, Units 4 and 5, Coleford Road Business Centre, Coleford Road, Sheffield, S9 5NF


What Information We Collect

The information we collect via this website may include: 
1. Any personal details you type in and submit, such as name, address, email address, etc. 

2. Data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site. A cookie is a small amount of data which we send to your computer. The data is then stored on your browser or hard disk. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to receive personalised facilities and your progress to check out may take longer. The cookies store information only for as long as you are viewing the website. 

3. Your IP address (this is your computer€™s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website. 

4. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

What We Do With Your Information

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:- 

1. to process your order, to maintain guarantee records and to provide after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service); 

2. to carry out security checks (this may involve passing your details to credit reference agencies, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks - this helps to protect you and us from fraudulent transactions); 

3. to comply with legal requirements 
We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us.

We would also like to inform you of various promotions, goods and services that may be of interest to you. You may be contacted by post, email, telephone, SMS or such other means as we regard as appropriate, including new technology. If you wish to receive these communications, please tick the "Yes" box when entering your personal details. You may unsubscribe at a later date, if you wish - see "Your rights" section below.,

Your Rights

1. You can ask us to update your personal information by emailing precise details of your request to us at cs@specialisedtools.co.uk

2. You can ask us not to send you future marketing communications. To do this, simply email us at cs@specialisedtools.co.uk. Type "No Marketing" in the subject line and then the following in the main text:- 
your postal address, including postcode, your email address
We will then suppress your data from all direct marketing, although we will still keep it for processing your order and fulfilling customer service and after sale obligations.
Alternatively, you can post your request to the address in (3) below. 

3. You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the following address, enclosing a cheque for £10 payable to Specialised Tools & Equipment Ltd to cover our administration costs:- 

Customer Services (Data Subject Request)

Specialised Tools And Equipment Ltd (STEL)

Unit 15 Riverside Court

Don Road

Attercliffe

Sheffield

S9 2TJ

 

Terms & Conditions

 

These Terms and Conditions apply to all purchases of Goods which are sold by Specialised Tools & Equipment Ltd T/A www.specialisedtools.co.uk. By placing an order on this website you agree to abide by these Terms and Conditions.

We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.

In these Terms and Conditions (the €œConditions€) the following words shall have their corresponding meaning:

€œBuyer€  the person(s), firm or company who purchases the Goods from the Company.

€œCompany€ Specialised Tools & Equipment Ltd registered in England and Wales Reg. No. 06319578

€œGoods€ any Goods agreed to be supplied to the Buyer by the Company (including any part or parts of them).

"Delivery Date" the date on which the Goods are to be delivered as stipulated in the Buyer's order and accepted by the Seller.

€œContract€ any agreement between the Company and the Buyer for the sale and purchase of the Goods, incorporating these Conditions.

1. Basis of Sale

 

1.1. The Buyer represents that information provided when placing its order is up-to-date, materially accurate and is sufficient for the Seller to fulfil the Buyer€™s order.

1.2. The Buyer represents that it has legal capacity to enter into a contract. No warranty, commitment or any other obligation should be assumed by the Buyer on the Seller€™s behalf or on behalf of a Goods manufacturer, licensor or supplier without the Seller€™s express prior written consent.

1.3. The Seller's employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in writing. In entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations.

1.4. No variation to these Conditions shall be binding unless prior agreed in writing between the authorised representatives of the Buyer and the Seller.

1.5. Sales literature, price lists and other documents issued by the Seller in relation to the Goods are subject to alteration without notice and do not constitute offers to sell the Goods which are capable of acceptance.

1.6.  The liability of the Seller to the Buyer for breaking any of these Conditions is limited to refunding any money already paid by the Buyer for Goods that have not been received or that have been returned within the agreed time scales and in the required condition. The Company will not be liable for any other loss or damages, unless the loss or damages are caused by negligence.

1.7. Any typographical, clerical or other accidental errors or omissions on the website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller. If we discover an error in the price of Goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the Goods, you will receive a full refund.

1.8. Any information (and accompanying material) provided by the Company is not intended to replace the attention or advice of a physician or other health care professional. Anyone wishing to embark on any dietary, drug, exercise or other lifestyle change intended to prevent or treat a specific disease or condition should first consult and seek clearance from a qualified health care professional. The Company strongly advises that anyone who is currently taking medicinal products and or suffer from any form of medical disorder should consult their doctor prior using any products advertised on the website. Specialised Tools & Equipment Ltd trading as www.specialisedtools.co.uk strives to ensure that the information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.

 

2. Prices

 

2.1. All prices are exclusive of VAT. Costs of carriage are those applicable at the time, as advertised and noted at the point of order.

2.2. Confirmation of the order by the Buyer signifies acceptance of these charges.

2.3. The company reserves the right to alter prices at any time prior to delivery.

3. Delivery

3.1. Delivery of the Goods shall be made by the Seller delivering the Goods to the place in the United Kingdom or outside the United Kingdom as specified in the Buyer's order and/or the Seller's acceptance as the location to which the Goods are to be delivered by the Seller.

3.2. If the delivery address is outside the UK the Buyer shall be responsible for complying with any legislation or regulation governing the importation of the Goods into and selling of the Goods in, the country of destination and is liable for all import duties and procedures thereof. For the avoidance of doubt, the Company does not warrant that any products purchased by the Buyer comply with all statutory requirements and regulations relating to the sale of the Goods in any jurisdiction outside of the UK and it is the sole responsibility of the Buyer to ensure compliance.

3.3. The Delivery Date is approximate only and time for delivery shall not be of the essence unless previously agreed by the Seller in writing. The Goods may be delivered by the Seller in advance of the Delivery Date upon giving reasonable notice to the Buyer.

3.4. Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.

3.5. If the Buyer fails to take delivery of the Goods or any part of them on the Delivery Date and/or fails to provide any instructions, documents, licences, consents or authorisations required to enable the Goods to be delivered on that date, the Seller shall be entitled upon given written notice to the Buyer to arrange for the storage of the Goods and then notwithstanding the provision of Clause 8.1 of these Conditions risk in the Goods shall pass to the Buyer, delivery shall be deemed to have taken place and the Buyer shall pay to the Seller all costs and expenses including storage and insurance charges arising from such failure.

3.6 The average timeframe for delivery of goods is between 2-5 working days. Sometimes delivery may take longer due to circumstances beyond our control. Specialised Tools & Equipment Ltd, T/A www.specialisedtools.co.uk does not accept any liability for late deliverys.

3.7 We use well established postal services. Most items will be dispatched by Royal Mail, larger packages may be dispatched using an alternative courrier .

4. Damage/Loss in Transit.

4.1. The Company accepts no liability for any loss resulting from the Buyer€™s failure to comply with our carrier's requirements with respect to notification of damage, shortage or non delivery of Goods.

4.2. Goods should be inspected on receipt and damage/shortages advised in writing to the carriers and ourselves within 5 days submitting photographic evidence if possible. At this point we will assess the validity of your claim and contact you by e-mail explaining the outcome. Should your claim be successful, we will request that you post the faulty item back to Customer Services, Returns Dept, Specialised Tools & Equipment Ltd, Unit 15 Riverside Court, Don Road, Attercliffe, Sheffield, S9 2TJ. Once the faulty item is received, we will forward a replacement product subject to available stock. Should you wish to cancel the order please refer to section 12.

4.3. Damaged Goods must be retained for inspection at the company's discretion.

4.4. Damaged Goods returned to the company will only be accepted if previously agreed in writing.

4.5. Non delivery must be advised in writing to the carriers and ourselves within 10 days of date of order.

5. Returns

5.1. Returns of Goods supplied in accordance with Buyer€™s orders cannot be accepted without the prior written consent of the company.

5.2. Returned Goods must be sent carriage paid.

6. Payment

6.1. Payment for the Goods and any applicable delivery charges can be made by any method shown on the Seller€™s website at the time you place your order. Refunds will generally be made by the same means of a credit to your chosen method of payment.

6.2. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.

6.3. There will be no delivery until cleared funds are received (with the exception of business accounts where we have agreed credit facilities with you).

6.4. In certain circumstances we may require verification of identity and/or an address in order for us to comply with payment processing procedures. The following are considered acceptable forms of verification documentation. 
Identity (must be valid):

1. Current valid €œfull€ passport; or

2. Provisional or full (photo) driving license; or

3. Government issued National Identity Card (for some countries) 
Address:

1. Copy of a recent utility or tax bill. The document must be no more than 3 months old. Mobile phone bills are not acceptable; or

2. An account or credit card statement from a bank we recognise. The statement should be the most recent available statement. Statements featuring a €œcare of€ address are not acceptable. Non-bank cards, including gym cards, store cards and student cards are not acceptable; or

3. A recent mortgage statement from a lender known to us. 
The company reserves the right not to supply Goods without verification of identity and/or address.

6.5. The Company reserves the right to charge interest on late payments in accordance with the Late Payment of Commercial Debts [Interest] Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002 and to suspend further deliveries.

6.6. If due to default in payment the Company incurs additional costs in collecting the debt such as legal or debt collection fees etc then the defaulting Buyer will be held liable for all of these costs.

7. Risk and Title

7.1. Risk shall pass to the Buyer when the Goods are delivered to or collected by the Buyer or his agent.

8. Retention of Title

8.1. It is a term of the Contract for sale of any Goods herein that the Goods shall remain the property of the Seller until such time as payment in full has been received and cleared. In the event of any default in payment the Seller reserves the right to reclaim the Goods concerned.

9. Copyright

9.1.  Unless otherwise stated, the design and layout of this website, and all the material published on this website, including text, graphics, photos, logos and attached documents, is the copyright of Specialised Tools & Equipment Ltd. You may not copy any materials from this website without prior permission.

10. Links To Third Party Web Sites

10.1. From time to time this website may contain links to websites controlled by third parties. The Company provides these links merely as a convenience. Access to other web sites is at your own risk and the Company is not responsible for and does not endorse or accept any responsibility over the contents or use of these web sites.

11. Jurisdiction and Applicable Law

11.1. Use of www.specialisedtools.co.uk is governed by English Law and the parties submit to the exclusive jurisdiction of the English Courts in any dispute which may arise concerning the Contract.

12. Cancellations

  1. You may cancel your order for any reason whatsoever at any time up to 7 working days from the day after the date you receive your product, provided all of the products are unopened and intact.
  2. In order to cancel your order you must call, notify us by email on cs@specialisedtools.co.uk or in writing to Customer Services, Returns Dept, Specialised Tools & Equipment Ltd, Unit 15 Riverside Court, Don Road, Attercliffe, Sheffield, S9 2TJ.
  3. We shall reimburse the price of the product minus any discount given against the product at time of purchase within 30 days from the date you notify us of the cancellation. It is your responsibility return the unwanted product back to specialisedtools.co.uk using the above address.

13. Customer Service

Should you need to contact us directly, please refer to the below information.

 

Specialised Tools And Equipment Ltd (STEL)

Unit 15 Riverside Court

Don Road

Attercliffe

Sheffield

S9 2TJ

 

Recycling

 

Waste Battery Regulations:


In May 2009, the UK Waste Batteries and Accumulators regulations were introduced to help reduce the amount of batteries which end up in landfill.  This legislation requires battery producers to finance the collection, treatment and recycling of this type of waste.  On this page you will find information about how this legislation affects your purchases on www.specialisedtools.co.uk and what you should do to correctly dispose of your batteries.

Specialised Tools And Equipment Ltd offers a free of charge take back scheme for waste portable batteries to end users.  This works via a collection box at our UK offices into which waste batteries can be freely deposited.  Industrial and automotive batteries may also be returned to our warehouse but this is by prior arrangements only.  The return of all waste batteries is at the cost of the end user and all deposits excluding those to the facilities in the reception area of our UK offices must be made by prior agreement.

Batteries returned by post must be fully compliant with the legislation restricting the transport of waste batteries.  Guidelines may vary between different couriers and transport companies.

If you are unable to return portable batteries in person or with an approved transport method you should dispose of waste batteries through your local council's designated battery recycling facilties.  A number of supermarkets now provide waste battery recycling bins.

Waste Electrical & Electronic Equipment (WEEE) Regulations:

Not every Specialised Tools And Equipment product is subject to the same treatment under the WEEE regulations.  Some of our products, typically chargers and power supplies, are affected by different aspects of the legislation than our batteries and rechargeable batteries. This section aims to provide advice on what the Waste Electrical & Electronic Equipment (WEEE) Regulations mean for www.specialisedtools.co.uk & www.steluk.com customers.

WEEE is one of the fastest growing waste streams in Europe. In the UK alone, householders throw away around one million tonnes of electrical and electronic equipment (EEE) each year. Much of this waste ends up in landfill, where the harmful substances it contains can cause pollution; but it is possible to reuse and recycle electrical items rather than send them to landfill. In July 2007 the way this waste is managed changed with the introduction of the WEEE Regulations. The regulations aim to minimise the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of WEEE going to landfill. To ensure waste electrical items do not contribute to damaging the environment, they need to be separated out from other household waste so that they can be recycled. The WEEE Regulations make it easier for consumers to recycle their old electrical equipment through a mixture of dedicated collection points at local civic amenity sites and new take back facilities provided by retailers.  

As a distributor of batteries, rechargeable batteries and Electrical and Electronic Equipment, www.specialisedtools.co.uk / www.steluk.com is obliged to provide our customers with a written resource giving advice to our customers about our compliance with the applicable regulations in this area.  Most retailers have joined the Distributor Take-back Scheme (DTS), which is supporting a national network of Designated Collection Facilities (DCFs), where householders can return their WEEE. The DCF network is primarily based at local authority civic amenity sites. If the retailer is a DTS member it should be able to advise where the nearest civic amenity or household waste recycling centre is located. If the retailer is not a member of the Distributor Take-back Scheme, then they should be offering in-store take-back services The Government expects all retailers of EEE to declare, if challenged by householders, whether they are providing take-back via their membership of the DTS or providing an in-store take-back service. 

Specialised Tools And Equipment Ltd offers a take-back service to our customers. Our customers can physically return or send their WEEE items to us on a one-for-one like-for-like basis when you buy an equivalent item from us. For example, if you buy a charger from us, then you are entitled to return your old charger to us. The WEEE item returned must fulfil the same function as the new item. The customer must return their old item to us within 28 days of purchasing their new item. Customers wishing to return a WEEE item must pay for any transport costs incurred in returning the WEEE item as well as ensure that they are sending the item back within the courier's guidelines for transporting this sort of equipment. We will then re-use, recycle, or dispose of the WEEE as appropriate. 

All new WEEE (products or packaging) should be marked with the crossed out wheeled bin symbol: This symbol is intended to remind householders to separate their WEEE and dispose of it in a responsible manner and separately from other household waste.

 

About Us

 


STEL - Supplying Our Customers With The Highest Standards.

Suppliers of BS 8020 insulated tools, track maintenance equipment, industrial tools & plant spares.

   
Based In Sheffield, South Yorkshire, Specialised Tools & Equipment Ltd (STEL) is a company that is growing rapidly on the strength of our impeccable product supply and service. We are proud of our latest range of insulated tools that bring a higher standard of safety on site.
 
We work closely with both new and existing customers towards developing and designing new products. Our staff has many year's experience in varied industries which enable us to move forward with our innovation on a proactive basis. One of our latest developments is the revised rail handler that is currently approved on the London Underground system and submitted for approval for use on the Network Rail system.
 
Our company is not only built on quality products and good stocks, we also believe that providing our customers with a first class customer service is paramount.

We operate on a daily mission statement to settle for nothing less than 100% successful delivery on demand.
 
A Linkup, ISO and EXOR accredited company with a solid foundation, we maintain an excellent relationship with all our suppliers, ensuring payments are prompt and in full to sustain a supply chain that is never disrupted. We avoid expensive factoring companies which helps us pass significant cost savings to you across all of our range.

Each working day ends when the customer's needs are fulfilled. It is this dedication towards our customer's requirements that is increasingly getting us recognised as "the company which gets the job done!"

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